Ellemora maintains a straightforward and hassle-free return and exchange policy for certain products purchased from our website.
- customers can request exchanges within 48 hrs of receiving their parcel.
- There is no return/refund on customized products.
- To initiate an exchange, simply send an email to info@ellemora.com, and you can expect a response within 2 business days.
- Exchange requests will be considered only if the returned product passes our quality check.
To be eligible for a return, the following conditions must be met:
- The customer must be located in India, as this service is not available for patrons outside India.
- If a customer is dissatisfied with the product received, they must contact us at info@ellemora.com within 48 hr of receiving the parcel.
- Failure to arrange a reverse pick-up in a timely manner may result in the rejection of the exchange request.
- Once we receive the exchange/refund request, we will arrange for a reverse pick-up within 3-4 working days for selected pin-codes. Ellemora will not be held responsible for any damage or loss during transit in this case.
- Reverse pick-up may not be available for certain pin-codes. In such cases, customers can courier the goods/garments to our headquarters at the following address: 9/62 motilal nagar 3, mg road, goregaon west, mumbai- 400104
- Please ensure that the exchange items are securely packed to prevent damage during transit. Damaged goods will not be replaced.
- Items for exchange must be unused, unworn, unwashed, and undamaged, and they must be returned in their original packaging, including hangers, polyester bags, garment hang tags, or dust bags. Items that have been damaged, soiled, or altered will not be accepted, and they will be returned to the customer.
- Customers agree not to dispute our decision regarding the acceptance of the return.
- Upon receiving the product, a standard quality check will be conducted. If the exchange is due to an error on our part (e.g., incorrect item sent, damaged/defective product), we will provide a replacement.
- If the product is deemed unfit for exchange after the quality check, we will return the goods to you.
- Refunds will be processed within [5-7] working days from the date we receive your returned item.
- The refunded amount will be credited back to the original payment method used for the purchase.
- Repeated refusal of Cash on Delivery (COD) orders may result in the suspension of COD.
Damage/Defective/Wrong Supply of products
Customers are advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
In case of any discrepancy found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier for accepting the delivery of the products.
In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “info@ellemora.com” within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.
Your purchase is eligible for return or exchange only if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a genuine quality/manufacturing defect.
If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.
The product must be received within 10 days from the date of advice by the Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact.
Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Colors
We have made every effort to display the colors of our products that appear on Ellemora as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.