Shipping Policy :
Thank you for choosing www.ellemora.com, where we strive to provide exceptional products and services. Please review our shipping policy to understand how we handle shipments:
Domestic Shipping (Within India) :
- All orders within India are eligible for free standard shipping.
- Orders are processed within 1-2 business days from our Bombay Office.
- Estimated delivery times:
- Standard Shipping: 3-4 business days
International Shipping :
- For international deliveries, a shipping fee will be charged based on the destination and weight of the package.
- Orders are processed within 1-2 business days from our Bombay Office.
- Estimated delivery times:
- Standard International Shipping: 7 business days
Tracking Your Order :
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to our courier company’s website.
- You can track the status of your shipment by clicking on the provided link or visiting the courier company’s website.
Custom Orders :
- For custom orders, the delivery time will be communicated via email after order confirmation.
Possible Delays :
- Orders can sometimes be delayed due to unforeseen circumstances beyond our control.
- If your order is delayed beyond 2 weeks of the estimated delivery time, we will contact you to confirm if you would like to proceed with the order.
Return/Exchange Policy :
- Return or exchange can be availed once per order.
- Delivery time for your order begins from the date of order confirmation.
- In the event that a designer is unable to produce your ordered piece, we will offer an alternate option, store credit, or a full refund.
Order Preparation and Dispatch :
- Once your order is prepared, it will be dispatched within 24-48 hours.
- We work with reputable courier services to ensure timely delivery, although occasional delays may occur due to unforeseen circumstances.
Product Fittings :
- Most of our products come with a 1-2 inch margin for fittings at your end.
Contact Us :
If you have any questions or concerns about our Shipping Policy, please feel free to contact us at info@ellemora.com or by phone at +91 6399000100 .